We do everything in our power to assure that whatever you purchase from us gets to its final destination in perfect condition. Should you wish to return anything that you have purchased, we will gladly replace it, give you a credit at MontesHam.com or issue a refund.
For all products on our site, you may return them within 10 days of purchase. To return a product, please send an email to returns@MontesHam.com to notify us of your intent to return any item. Please give your name, the items you plan to return, and the reason for the return. We will refund your credit card within 30 days of receiving your return. Original shipping charges will not be refunded, unless the return is a result of our error.
We will gladly replace any damaged or defective item immediately. If you receive a product other than the one you ordered, we will immediately send out the correct product and will arrange for the return of the incorrect one. We will cover the cost of shipping the product back to us. Please email customer service as soon as possible at info@MontesHam.com in the event you receive damaged or incorrect products.
All products can be returned to the following address:
Brick Kiln Kitchens LLC, % 8595A Cox Lane Unit 3, Cutchogue, NY 11935